(Last Updated: 09 August 2024)
At Saola App, we are committed to protecting your personal data and strictly adhere to global data protection regulations. We collect personal data only when technically necessary and never sell or share it with third parties for unrelated purposes. This privacy policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect the following types of information:
- Device and Usage Data: Automatically collected when you use our app, including device type, operating system, unique device ID, IP address, browser type, app version, language, time zone, activity within the app, in-app purchase history, subscriptions, ad interactions, and game progress (e.g., stored with your Apple ID on iCloud for iOS or Google Play Games profile for Android).
- Personal Information: Provided by you, such as your name, email, and phone number when you contact us, use certain features, or submit inquiries (e.g., via email, online forms, or job applications). For children, we may collect their first name and reading age (optional), which is stored locally on the device and deleted if the app is uninstalled.
- Location Data: Automatically detected general location (e.g., country and state) from your IP address. With your consent, we may collect more precise location data, such as your city.
- Media and Files: Access to your camera or files if you use features requiring such permissions (e.g., uploading attachments via in-app support), with your approval.
- Third-Party Information: Obtained from third-party service providers, social media platforms (e.g., Apple ID or Facebook user ID, name, or email if you connect your account), or other partners, subject to your permission and their privacy policies.
- User-Generated Content: Collected from posts, uploads on social networks, or direct contact, including identifiable details like your name or username, with your consent where required.
- Cookies and Tracking Technologies: Used by us and third-party advertising networks to personalize services and ads.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and enhance our services.
- Personalize your experience and deliver relevant content or ads.
- Communicate with you, such as responding to inquiries or support requests.
- Comply with legal obligations and protect against fraud or abuse.
- Analyze and optimize our app and advertising efforts.
Legal Basis for Processing: At Saola App, we process your data based on:
- Your consent (e.g., for marketing or precise location data).
- Performance of a contract (e.g., delivering services you’ve requested).
- Legal obligations (e.g., responding to lawful requests).
- Legitimate interests (e.g., improving security or user experience), provided they don’t override your rights.
- Vital interests (e.g., protecting someone’s safety).
3. Data Sharing and Disclosure
We do not sell your personal data. We may share it with:
- Service Providers: To assist with operations like hosting, analytics, or customer support.
- Third-Party Advertising Networks: For targeted ads (you can opt out—see “Your Rights and Choices” below).
- Legal Authorities: When required by law or to protect our rights, safety, or property.
4. Data Retention
We store your data on servers in the U.S. or other countries where Saola App or its affiliates, subsidiaries, or service providers operate. We retain your information only as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes or enforce agreements.
Typically, data is retained for up to 9 months unless law requires otherwise. When no longer needed, we delete, destroy, or anonymize it. If deletion isn’t immediately possible (e.g., data in backup archives), we secure and isolate it until deletion can occur.
5. Your Rights and Choices
You have rights over your personal data, including:
- Access: Request details about the data we’ve collected about you.
- Correction: Ask us to fix inaccuracies in your data.
- Deletion: Request removal of your data.
- Opt-Out: Stop targeted advertising or certain data sharing.
To exercise these rights, contact us at [email protected] or use the options in our app.
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: Learn what data we collect, its sources, purposes, and third parties it’s shared with.
- Right to Delete: Request deletion of your data (with exceptions, e.g., completing a transaction or legal compliance).
- Right to Opt-Out: Stop the “sale” or sharing of your data for advertising (we don’t sell data for money, but allow third-party ad networks to collect it via cookies—opt out via app settings or device privacy controls).
- Non-Discrimination: Exercise these rights without penalty.
Submit requests via [email protected]. We’ll verify your identity and respond within 45 days (or longer with notice). You may use an authorized agent with proper documentation.
Virginia Consumer Data Protection Act (VCDPA)
Virginia residents have rights under the VCDPA:
- Access: Confirm if we process your data and view it.
- Correction: Fix inaccuracies.
- Deletion: Remove your data.
- Portability: Get a copy in a usable format.
- Opt-Out: Stop processing for targeted ads, sales, or profiling.
Contact us at [email protected] to exercise these rights. We’ll verify and respond per legal timelines.
6. Links to Other Sites
Our app may link to third-party websites. We’re not responsible for their privacy practices. Please review their policies.
7. Contact Us
For questions or concerns about this policy, email us at [email protected]
APPENDIX A – Advertising Networks and Their Partners
To deliver personalized ads, the advertising networks listed below—and their partners—may collect or receive data from your device, such as advertising identifiers (e.g., IDFA or Android Ad ID), IP address, app usage, installed apps, and interaction with ads across Saola App’s services and third-party apps. This data may be used for ad personalization, measurement, performance tracking, and analytics.
If you reside in the EEA, UK, Norway, Switzerland, or Brazil, these providers may request your consent before processing your data, unless they rely on an alternative legal basis.
Note: Most providers listed below act as independent data controllers. However, Fyber, Index Exchange, and PubNative process data solely on behalf of Saola App as data processors.
For instructions on how to opt out of targeted advertising, see the relevant section above in the Privacy Policy.
| Provider | Description | Privacy Policy |
| AppLovin | AppLovin Corporation (US) | Privacy Policy |
| BidMachine | BidMachine Inc. (US) | Privacy Policy |
| Facebook Audience Network | Facebook, Inc. (US) | Privacy Policy |
| Google AdMob | Google Inc. (US) | Privacy Policy AdMob Partners Opt-Out |
| Google AdSense | Google Inc. (US) | Privacy Policy |
| ironSource | ironSource Mobile Ltd. (Israel) | Privacy Policy |
| Liftoff | Liftoff, Inc. (US) | Privacy Policy |
| Mintegral | Adlogic Technology Pte. Ltd. (Singapore) | Privacy Policy |
| Moloco | Moloco, Inc. (US) | Privacy Policy |
| Unity Ads | Unity Ads Inc. (US) | Privacy Policy |
APPENDIX B – Analytics and Other Service Providers
We use both in-house and third-party analytics tools to understand how our services are used and improve performance, personalization, advertising, and product development. These tools may collect various data types as outlined in our Privacy Policy.
| Provider | Description | Privacy Policy |
| Adjust | Adjust GmbH (Germany) | Privacy Policy |
| Facebook Ads Conversion | Tracks ad performance from Facebook to our app (US) | Privacy Policy |
| Facebook Analytics | Usage metrics and analytics (US) | Privacy Policy |
| Firebase | Google’s app development and analytics suite (US) | Privacy Policy |
| Google Analytics | Google’s web/app analytics service | Privacy Policy How Google uses data |
| Google reCAPTCHA | Spam prevention service by Google LLC | Privacy Policy |